PMP ITTO Unit13 Stakeholders

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• • 13.1 Identify Stakeholders
• • Inputs
    • 1. Project charter
    • 2. Project management plan
      • (1). Communications management plan
      • (2). Stakeholder engagement plan
    • 3. Business documents
      • (1). Business case
      • (2). Benefits management plan
    • 4. Project documents
      • (1). Change log
      • (2). Issue log
      • (3). Requirements documentation
    • 5. Agreements
    • 6. Enterprise environmental factors
    • 7. Organizational process assets
• • 13.2 Plan Stakeholder Engagement
• • Inputs
    • 1. Project charter
    • 2. Project management plan
      • (1). Resource management plan
      • (2). Communications management plan
      • (3). Risk management plan
    • 3. Project documents
      • (1). Assumption log
      • (2). Change log
      • (3). Issue log
      • (4). Project schedule
      • (5). Risk register
      • (6). Stakeholder register
    • 4. Agreements
    • 5. Enterprise environmental factors
    • 6. Organizational process assets
• • 13.3 Manage Stakeholder Engagement
• • Inputs
    • 1. Project management plan
      • (1). Risk management plan
      • (2). Stakeholder engagement plan
      • (3). Change management plan
      • (4). Communications management plan
    • 2. Project documents
      • (1). Change log
      • (2). Issue log
      • (3). Lessons learned register
      • (4). Stakeholder register
    • 3. Enterprise environmental factors
    • 4. Organizational process assets
• • 13.4 Monitor Stakeholder Engagement
• • Inputs
    • 1. Project management plan
      • (1). Stakeholder engagement plan
      • (2). Communications management plan
      • (3). Resource management plan
    • 2. Project documents
      • (1). Issue log
      • (2). Lessons learned register
      • (3). Stakeholder register
      • (4). Project communications
      • (5). Risk register
    • 3. Work performance data
    • 4. Enterprise environmental factors
    • 5. Organizational process assets
• The end
• Tools and Techniques
  • 1. Expert judgment
  • 2. Data gathering
    • (1). Questionnaires and surveys
    • (2). Brainstorming
  • 3. Data analysis
    • (1). Stakeholder analysis
    • (2). Document analysis
  • 4. Data representation
    • (1). Stakeholder mapping/representation
  • 5. Meetings
• Outputs
  • 1. Stakeholder register
  • 2. Change requests
  • 3. Project management plan updates
    • (1). Requirements management plan
    • (2). Communications management plan
    • (3). Risk management plan
    • (4). Stakeholder engagement plan
  • 4. Project documents updates
    • (1). Assumption log
    • (2). Issue log
    • (3). Risk register
• Unit13 ITTO PROJECT STAKEHOLDER MANAGEMENT
• Outputs
  • 1. Stakeholder engagement plan
• Tools and Techniques
  • 1. Expert judgment
  • 2. Data gathering
    • (1). Benchmarking
  • 3. Data analysis
    • (1). Root cause analysis
    • (2). Assumption and constraint analysis
  • 4. Decision making
    • (1). Prioritization/ranking
  • 5. Data representation
    • (1). Mind mapping
    • (2). Stakeholder engagement assessment matrix
  • 6. Meetings
• Tools and Techniques
  • 1. Expert judgment
  • 2. Communication skills
    • (1). Feedback
  • 3. Interpersonal and team skills
    • (1). Political awareness
    • (2). Conflict management
    • (3). Cultural awareness
    • (4). Negotiation
    • (5). Observation/conversation
  • 4. Ground rules
  • 5. Meetings
• Outputs
  • 1. Change requests
  • 2. Project documents updates
    • (1). Change log
    • (2). Lessons learned register
    • (3). Issue log
    • (4). Stakeholder register
  • 3. Project management plan updates
    • Communications management plan
    • Stakeholder engagement plan
• Outputs
  • 1. Project management plan updates
    • (1). Resource management plan
    • (2). Communications management plan
    • (3). Stakeholder engagement plan
  • 2. Project documents updates
    • (1). Issue log
    • (2). Lessons learned register
    • (3). Risk register
    • (4). Stakeholder register
  • 3. Work performance information
  • 4. Change requests
• Tools and Techniques
  • 1. Data analysis
    • (1). Alternatives analysis
    • (2). Root cause analysis
    • (3). Stakeholder analysis
  • 2. Decision making
    • (1). Multicriteria decision analysis
    • (2). Voting
  • 3. Communication skills
    • (1). Feedback
    • (2). Presentations
  • 4. Data representation
    • (1). Stakeholder engagement assessment matrix
  • 5. Interpersonal and team skills
    • (1). Active listening
    • (2). Cultural awareness
    • (3). Leadership
    • (4). Networking
    • (5). Political awareness
  • 6. Meetings