导图社区 知识问答65问
- 580
- 22
- 2
- 举报
知识问答65问
知识问答65问：自由发挥的六十问
编辑于2018-12-01 06:59:09- 问答
- 相似推荐
- 大纲
65个问题
导游人员该怎么做系列
熟悉团队
basic information
characteristic of group
detailed schedule
了解游客心理
from agenda,social status,occupation
from travel motivation
from their behavior
服务
接站服务
arrival at least 30minutes
holding sign
verify the basic information
guests gathering and bus boarding
make sure to have all luggage and all the people
漏接事故怎么办
explain the true reasons
apologize
work harder
抵达前一天做什么
get in touch with the OP
get in touch with the bus and finalize the pickup time
verify the hotel and meals
to have all necessary phone numbers
餐饮
团队用餐时，巡视的内容
check if the food is standard
answering the questions
try to get to know whether the guests are happy
团队餐饮服务中应尽到的职责
responsiblility of coordinating
responsibility of supervision
responsibility of guarantee
responsibility of interpretation
游客投诉怎么办
listen carefully and make notes
apologize
better service
服务的理论
导游服务的分类
the way of guiding with image,text,vocal sound
on the spot guiding
导游服务的特征
service characteristic
economy characteristic
culture characteristic
foreign affairs characteristic
导游服务的原则
the principle of guests first
the principle of protecting the rights
the principle of offering equal service
the principle of combination of the standardized service and personalized service
导游人员基本工作职责
arrange the guide,complete schedule,cooperatively arrange
offer the services such as translation,interpretation,guiding and so on
deal with the problem
protect the tourists' safety
answerthe questions
导游人员自身
优秀的导游应具有哪些高尚品德
love home county
have good professional ethics
observe disciplines and obey laws
have gracious sentiments
渊博的知识应包括
knowledge of politics,economy,society
academic knowledge
psychology and aesthetics
travel common sense
较强的工作能力包括
ability of organizing and coordinating
ability of independence and flexibility
ability of language
ability of communication
美学修养培养的途径
to accumulation knowledge
to improve culture quality
to summarize and refine,inprove the level
资料搜集的方法
look books
to learn by excellent tour guide
cultivating training
seek knowledge by attention everywhere
practice and summary
有权拒绝哪些要求
insults the personality
the requirement that violates the professional ethics
not in conformity with our national customs and habits
jeopardize the personal safety
violation of laws anf rules
导游人员的分类
Outbound Tour Leader
领队服务的出入境服务
delivery the documents and air tickets
assist tourists with their suitcases and packing
assist tourists with customsdeclaration
immigrantion and the security check
National Tour Guide
全陪陪同团队的工作
to get touch with the local travel and local tour guide
involved in the work of the group operation
work for the quality of the services
work of the security of the group
Local Tour Guide
地陪途中导游服务
brief on today's schedule
talk about what the tourists see on the way
activite the atmosphere
before arrival site,brief on tour site
地陪在首站赴饭店途中的服务
welcome speech
欢迎词的形式
standardized way
conversational way
humorous way
emotional way
comforted way
explain the schedule
do brief on local destination
do brief on the hotel
地陪景区内的服务
announcement for departure time,where we meet later
buy tickets
make sure nobody get lost
deal with the accidental events
be with group all the time
地陪送站服务
introducing the Chinese customs,immigration,airports or train stations
farewell speech
欢送词内容
review of the sightseeing
to express the sorrowful feeling to say goodbye
thank thr guests for their cooperation
apologize for some unsatisfied services
best wishes
to arrive at the airport,train station before the group
地陪人员的职责
arrangement the schedule
reception work
offer the service of guiding and Interpretation
protect the tourists safe
deal with the problem
Interpreter for Scenic Sites
景区导游服务的流程
welcome speech
remind what they must pay attention to
to be responsibility for the guiding Interpretation
farewell speech
特殊旅游团队
group of government officials
政务型团队应注意什么
pay attention to social manner
be aware of own social status
push main leaders of the group
no shopping unless the contract says yes
religious people
juniors
青少年团队的服务要点
based on kids' character
the daily is not tightly
try to understand what the kids are concerned about
to pay attention to the safety
senior citizens
银发团队的服务工作
to be patient and careful
remind what they must pay attention to
leisurely arranged
disabled
business
讲解
确定讲解主题，应考虑
the characteristic of the scenic spots
the characteristics of the guests
accumulation of knowledge structure
讲解应遵循的原则
the guiding interpretation are correct and standardized
clearly expressive
vividly expressive
flexibly expressive
讲解中灵活性原则的表现
adjust the content according to the different abjects
according to the change of the scenic
pay attention to the use of excessive language
讲解做到生动形象，应注意
the facial expression is vivd
be good at telling by vivid language
be good at telling humorous stories
be in touch with life
讲解的手势
emotional gesture
directional gesture
pictographic gesture
导游语言的规范性
the guiding interpretation must be carefully prepared and checked
the words must be accurate
the guiding interpretation accurately
导游交际语言的形式
addressing language
apology language
道歉的类型
to apologize in the way of smiling
to apologize in the way of roundabout
to apologize in the way of self-accusation
道歉的三原则
to sincerely and timely apologize
to duly apologize
apologize should be helpful with better communication
A&Q language
回答游客的方法
the way of distinguishing fight from wrong
the way of answering by what the question are
the way of roundabout
the way of leading the question to deny
问答法 用于哪些环境
remind guests what they need to pay attention to
when tourists are not concentrate
keep talking too much
at the moment for the guiding interpretation about the transition from one tour spot to another
persuading language
劝说的方式
induced persuasion
roundabout persuasion
persuasion by giving them a hint
refusal language
语言停顿的方式
semantic stops
implied omission stops
stops for the feedback from guests
stops for emphasis tone
计划和日程变更的表现
the local tour schedule is extended
the local tour schedule is shortened
parts of the programs are changed
领队，全陪，地陪和司机如何相处
respect each other
look after each other
when problem comes,base on the contract
合理而可能的“合理”
not illegal
it doesn't change the original schedule
although it cause change,the tourists are willing to pay related fees
酒店火灾自救方法
don't take elevator
use the towel to cover the mouth and nose
keep use water on the door
wave colorful clothingat the window
海外紧急情况的注意
to have strong sense of safety
respect local people
remind guests pay attention to safe
deal with problem
其他情况怎么做系列
游客遇到假冒伪劣产品
protect the rights of the tourists
report to the travel agency
remind the guests what they must pay attention to
邀请亲友团
check the bus seats are still available
agreed by national guide and other guests
verify the identification of the relatives
ask for the travel agency
charge the fees
讲解石窟
the buliding background
the technique of expression and engraving
structural layout
key status and or representative status
佛教建筑讲解
the basic layout of the construction
the characteristic of the art form and craftsmen
the thought of the construction
不同类型景点的讲解
自然景观的讲解
Accurately grasp the external beauty
effectively highlight the cultural beauty
Greatly deepen the symbolic beauty
古建筑的讲解
their functions
their characteristics of the architectural styles
their structal theory
their fine workmanship
讲解如何吸引游客
try to be effciently informative
try to unify both the guiding contents and the form
try to grasp the point which the tourist ane interested in
try to be wonderfully expressive
其他
自驾游团队导游的素质
have rich drving exerience,know automobile maintenance
familiar with the road conditions
familiar with traffic rules
探险旅游团队的注意事项
have strong body
be ready for effcient materials goods
offering good services
have strong sense of safety and deal with any problems
途中导游
途中导游的特点
too much information to talk about
varieties of topic
flexible guiding interpretations
途中导游有哪些常用的方法
the combination of the theme and general interpretation
interpretation in accordance with the order
active interpretation and Q&A
散客
散客团队的特点
difference of the service
different of the price
different of the expectations
different of the social status
对散客的服务原则
the principle of carefully resolving
the principle of having services
the principle of cultivating the cultural of the group