├── 什么是教练 (What is Coaching?)
帮助人们释放潜能 (Helping people release potential)
橡树种子的比喻 (Oak seed metaphor):每个人都有潜能成为苍天大树
表现=潜质-干扰 (Performance = Potential - Interference)
│ └── 教练的目标 (Goals of Coaching)
建立觉察力 (Building Awareness)
责任感 (Sense of Responsibility)
│ └── ONE原则 (OK-Nurture-Expect)
├── 教练与培训的区别 (Coaching vs. Training)
一对一 vs. 一对多 (One-on-one vs. One-to-many)
无固定轨道 vs. 有固定轨道 (No fixed track vs. Fixed track)
引导解决问题 vs. 传授方法 (Guide to solve vs. Teach method)
引导和辅助 vs. 教授和测试 (Guide and assist vs. Teach and test)
├── 教练式谈话的3项基本技术 (3 Basic Skills of Coaching Conversation)
有效反馈 (Effective Feedback)
有力提问 (Powerful Questions)
├── 深度倾听 (Deep Listening)
倾听的4个层次 (4 Levels of Listening)
├── 有力提问 (Powerful Questions)
3个标准 (3 Criteria)
自己找到解决方案 (Find solutions independently)
启发而非建议 (Inspire rather than suggest)
封闭式提问 vs. 开放式提问 (Closed vs. Open Questions)
未来导向提问 vs. 过去导向提问 (Future vs. Past Questions)
积极型提问 vs. 消极型提问 (Positive vs. Negative Questions)
└── 有效反馈 (Effective Feedback)
积极性反馈 (Positive Feedback)
三级积极性反馈 (3 Levels of Positive Feedback)
AAA型积极性反馈 (AAA Positive Feedback)
Act: 描述行为 (Describe Action)
Affect: 阐述影响 (Explain Impact)
Appreciate: 表示欣赏 (Show Appreciation)
建设性反馈 (Constructive Feedback)
AID技术 (AID Technique)
Act: 描述行为 (Describe Action)
Impact: 说明影响 (Explain Impact)
Desired Outcome: 期待的行为和结果 (Desired Outcome)