Chapter1_Managers and Management

Management 管理学全英文思维导图，A deliberate arrangement of people brought together to accomplish a specific purpose。

Chapter1 Managers and Management

• Who are managers and Where do they work?
  • Organization
    • A deliberate arrangement of people brought together to accomplish a specific purpose
    • Common Characteristics of Organizations
      • 1. Distinct purpose(goals)
      • 2. People working together
      • 3. A deliberate systematic structure
      • GPS
    • We can divide organization members into two categories
      • Nonmanagerial Employees People who work directly on a job or task and have no responsibility for overseeing the work of others.
      • Managers Individuals in organizations who direct the activities of others.
  • Managers
    • Title
      • Top Managers Responsible for making decisions about the direction of the organization. Examples:President, Chief Executive Officer, Vice-President
      • Middle Managers Manage the activities of other managers. Examples:District Manager, Division Manager
      • First-line Managers Responsible for directing nonmanagerial employees Examples:Supervisor, Team Leader
• What is Management?
  • Management The process of getting things done effectively and efficiently, with and through people
  • Effectiveness “Doing the right things”, doing those tasks that help an organization reach its goals
    • 效果/成效 做正确的事，即完成有助于实现组织目标的活动。
  • Efficiency Concerned with the means, efficient use of resources like people, money, and equipment
    • 效率 正确地做事，即以最小的投入取得最大的产出。
• What do managers do?
  • Four function approach
    • Planning Defining the organizational purpose and ways to achieve it
    • Organizing Arranging and structuring work to accomplish organizational goals Include determining what tasks need to be done and by whom
    • Leading Motivating, directing the work activities of others
    • Controlling Monitoring, comparing, and correcting work performance
    • POLC
    • Before:POCCC Plan Organize Cam and Coordinate Control
  • Management roles approach
    • Managerial roles refers to specific actions or behaviors expected of and exhibited by a manager.
    • Interpersonal roles Figurehead,Leader,and Liaison
    • Informational roles Monitor, Disseminator and Spokesperson
    • Decisional roles Entrepreneur, Disturbance Handler, Resource Allocator and Negotiator
  • Skills and Competencies
    • Conceptual Skills Used to analyze complex situations
    • Interpersonal Skills Used to communicate, motivate, mentor and delegate
    • Technical Skills Based on specialized knowledge required for work
    • Political Skills Used to build a power base and establish connections
  • (Is the manager’s job universal)
    • Level in the organization Top level managers do more planning than supervisors
    • Profit vs. Nonprofit Management performance is measured on different objectives
    • Size of the organization Small businesses require an emphasis in the management role of spokesperson
    • National borders These management concepts work best in English-speaking countries and may need to be modified in other global environments