Recruiting, Motivating and Keeping Quality Employees

Recruiting, Motivating and Keeping Quality Employees

CHAPTER 5: Recruiting, Motivating and Keeping Quality Employee

• Human Resource Management
  • The Definition of Human Resource Management
  • Human Resource Planning
    • Job Analysis
      • a job description
      • a job specification
    • HR Supply and Demand Forecasting
• Recruiting Qualified Employees
  • Where to Find Candidates?
    • Internal Versus External Recruiting
  • How to Find Candidates?
  • The Selection Process
    • application
    • employment tests
    • interview
    • physical exam and reference checks
    • final decision
  • Contingent Workers
    • The Pluses and Minuses of Temp Work
• Developing Employees
  • New-employee Orientation
  • Training and Development
    • off-the-job training
    • on-the-job training
• Motivating Employees
  • The Definition of Motivation
  • Four Theories of Motivation
    • Hierarchy-of-needs Theory
      • Needs Theory and the Workplace
    • Two-factor Theory
      • Two Categories of Work Factors
        • motivation factors
        • hygiene factors
      • Two-factor Theory and the Workplace
    • Expectancy Theory
      • Expectancy Theory and the Workplace
    • Equity Theory
• What Makes a Great Place to Work?
  • Job Redesign
    • job rotation
    • job enlargement
    • job enrichment
  • Work/Life Quality
    • Alternative Work Arrangements
      • flextime
      • compressed workweeks
      • part-time work
      • telecommuting
    • Family-friendly Programs
      • dependent care
      • paid parental leave
      • caring for yourself
  • Unmarried Without Children
• Performance Appraisal
  • The Basic Three-step Process
  • 360-degree and Upward Feedback
• Retaining Valuable Employees
  • Other Strategies for Reducing Turnover and Increasing Productivity
    • creating a positive work environment
      • the employee-friendly workplace
    • recognizing employee contributions
    • involving employees in decision making
      • employment-at-will
  • Why People Quit?
  • Involuntary Termination
• Compensation and Benefits
  • Wages and Salaries
    • piecework and commissions
  • Incentive Programs
    • bonus plans
    • profit-sharing plans
    • stock-option plans
  • Benefits
    • Types of Benefits
      • legally required benefits
      • paid time off
      • insurance
      • retirement benefits
• Diversity in the Workplace
• Labor Unions
  • Union Structure
  • Collective Bargaining
    • the negotiation process
    • mediation and arbitration
    • grievance procedures
  • Why Negotiations Break Down?
    • union tactics
    • management tactics
  • The Future of Unions