导图社区 Google 证书学习课程 Google Analytics (含测试答案所需要点)
谷歌分析师官方学习课程笔记,可获得证书并放到LinkedIn或简历中,本图知识梳理清楚,非常实用,值得收藏。
编辑于2021-11-23 15:37:08Google Analytics
Introduction
Why digital analytics
people purchase in stages
purchase funnel
Acquisition - building awareness and acquiring user interest
Behavior - users engage with your business
Conversion - user becomes a customer and transacts with your business
In practice
Various aspect
Geograph
users prograss
technical issue
Various businesses
Ecommerce
Publishers
Lead generation sites
Data collection
from website
from mobile applications
from online point-of-sales systems
from video game consoles
from customer relationship management systems
other internect-connected platforms
How it works
Add tracking code (Javascript immediate after the opening <head> tag of your website) to each page on your site need to be tracked
Collecting info (start from the user navigated to a page, ends after 30 mins of inactivity)
language the browser is set to
type of browser (Chrome, Safari, etc.)
Device and operating system
traffic source (the first place to brought users to the site (search engine, advertisement, etc.))
Processing and Reporting
Collected data will be packed and send to Google Analytics
Once Analytics processes the data, it's stored in a database where it can't be changed (collect all data might be useful at the first place)
Setup
Structure
Organization
Account
Large businesses uses multiple accounts
Medium and small business uses one account
Property -- Each property collect data independently using unique tracking ID ( ID in the tracking code)
View
Goals can be set in the view level
New views only include data from the date the view was created and onwards
If a veiw is deleted, only administrators can recover it within 35 days
User Permisions
Permisions can be set at each level
Permisions
Administrator
Editor
Analyst
Viewer
Set up views with filters
Data pass the first filter before enter the next. The filter order matters
When exclude internal IP filiter applied, it takes time to filter out all internal IPs.
You can create a test view first before applying the filters to the official view
Once filter applied, you will not able to recover any data that was filtered out
Interface
Navigating
Realtime reports - live user behavior on your website (where your users coming from and if they're converting
Audience report - Characteristics about your users (age, gender, where they from, their interests, how engaged they were, new or returning users, technology they're using
Acquisition report - which channel brought users to your site (advertising, marketing campaigns)
Organic or unpaid search
CPC ("cost per click" or paid search
Referral (traffic that comes from another website)
Social (from social network)
Other (a group of low volume traffic sources)
Behavior reports - how people engaged on your site
Which pages they viewed
their landing and exit pages
With additional implementation
what users searched for
whether they interacted with specific elements
Conversion reports - track website goals based on business objectives
Overview reports
Audience Overview - aggregate Audience metrics
Number of users
Pages they visited in a session
average session duration
bounce rate
Dimensions and Metrics
Dimension: attribute of a data set that can be organized in order to do better analysis. They often paired with metrics
Metrics: the actual numbers in a data set
Full reports
Site usage - behavior metrics (users, sessions per user, new users, sessions, pages per session, average session duration)
Goal - will only show when goal is set up.
Ecommerce - transaction metrics
Sort by users by default
Share reports
Setup dashboards and shortcuts
Flexible and may used for different purpose.
Basic Reports
Audience report - better understand the characteristics of your users
Active users (site reach or stickness)
Demographics - age, gender
Interests - users' preferences for certain types of web content (technology, music, or TV)
Useful in 2 ways: 1. know your target audience; 2. guide decisions about your marketing and content strategy
Geo - Location
Behavior
Technology
Mobile
Acquisition report - can use to compare the performance of different marketing channels and discover which sources send you the highest quality traffic and conversions -- Help you make better decisions about where to focus your marketing efforts
Identify traffic sources
medium
organic - through unpaid search
cpc - paid search
referral - clicked on a website other than the search engine
email - from email marketing campaign
none - directly to the site by typing URL
source - detailed info of medium
marketing campaign names
Behavior report
Basic Campaign and Conversion Tracking