Nonverbal Communication
Functions
Accenting ~ Complementing~ Contradicting
Repeating ~ Regulating ~ Substituting
Study areas
kinesics
(body movements)
Verbal Communication
★★ Langue语言&Parole言语
Langue is abstract, parole specific to the speaking situation; langue not actually spoken by an individual, parole always a naturally occurring event.
Langue relatively stable and systematic, parole is a mass of confused facts, thus not suitable for systematic investigation.
★★ Language&Culture
Langue is closely releated to culture. Language and culture
interact with each other and shape each other. Language is the carrier of culture which in turn is the content of language.
Language is part of culture. Culture enriches and influences language. Different culture generate different language.
Oral communication
Oral Presentation
3 goals for business: to inform, to persuade, to build good will
7 Tips.............
Written Communication
Business Letters
Letterhead Date Inside Addres Subject
Salutation称呼 Body Complimentary close敬语
Signature Attention line经办人 Enclosure
Business Memos
Characteristics
Informative （能提供信息）
Precise （准确）
Concise （简明）
Neutral （中立)
Business Reports
Types
Contents/ Length
Memorandum format, Letter format&Text format
Facial expressions , Eye contact
Gesture , Posture
★Nonverbal communication is the process by which
nonverbal behaviors are used.
★Nonverbal communication is everything except
the actual words.
★ Nonverbal communication plays an important part
in intercultural communication, even more important
than verbal communication.
★★ Written communication is the communication by means of written symbols, either printed or handwritten.
Letters and memorandums are the primary written means of exchanging information in bussiness.
Writing skills is what any bussiness firm would require of their staff, ranging from executives to office clerks.
Attributes of Verbal Communication
Express all kinds of ideas we want to express.
Keep and disseminate information(传播信息)
Be clear and more effcient than other ways.
