导图社区 Meeting issues with TC2025-11
这是一篇关于Meeting issues with TC2025-11的思维导图,主要内容包括:Anything TC want to discuss with AVA / Honey,10 > Any other business,9 > Copy / Imitation products,7 > Change of hardware / components。
编辑于2025-11-10 14:27:54Meeting issues with TC 2025-11-10
1 > EMV South Africa
TC have confirmed that they have quoted this customer. They have suggested they have quoted x 2 price than AVA pay.
EMV is customer of Kaytar and was previously target customer of AVA. Kaytar asked that we did not supply them to avoid conflict in local market
EMV started buying via TC distribution such as MTD and most recently DICO valves.
EMV claim many times they are buying directly, they also use other name when contacting Honey for pricing / AVA directly.
EMV claim to Kaytar in recent meeting in South Africa that they placed stock order with TC directly.
AVA and Kaytar must have clear confirmation, if EMV are buying or not buying. TC should not be working with this customer.
TC suggested this week that EMV told them they will start business.
Where possible, AVA would like to reach agreement on supplying EMV but this should also not be at the expense of Kaytar. EMV has been buying cheap actuators via China reseller and damage our business with Kaytar. TC should not be actively looking to work with EMV, this indirectly takes business from AVA and its distributor, Kaytar. The only reason EMV know about TC product is due to AVA and Kaytar.
1.TC solution
1.TC 遵照独家代理协议会支持所有UK 客户,TC 会把所有UK 客户直接转给AVA 。而对于南非市场的EMV,TC 不想开这个先例,对于会权利支持并配合AVA 的工作, 但是不会直接转给AVA。TC 表示EMV 在很早就跟TC 询过价格,当时TC 并不知道这个是AVA 的客户。
2.对于EMV 目前TC 的解决方案,还是以报高价(2-2.5倍以上)的方式婉拒EMV 但是如果高价EMV 依然接受的话TC 不拒绝和EMV 的合作。
2 >1000-2000Nm update
We placed recent order for stock of 1000-2000Nm and for me it is still very surprising that after almost 1 year since Valve World, there appears to be little to no progress. I find this very surprising that TC put so much time into producing a product that is only half finished?
What is current timescales of offering more features / voltages?
Are TC selling this product to other China?
What are total sales, if you can share this data with us, for 1000-2000Nm for TC this year?
TC 回应
1.现状:电压不全,目前AVA 下单的规格可以供应。
2.产品发展慢的原因:订单少,国际国内中国国内订单量都少,尤其KT 中国国内需求很少。
3.TC2015年销售目标:15万台(国内+国际)AVA目前9000 台和2024年基本持平略有增长。
3 > 30Nm actuator development
Can TC give further updates on progress being made with 30-35Nm actuator?
When are full technical specifications available?
When is pricing available?
When is sample available?
TC 回应
1.30 Nm 多回转2025年初开始投磨具
2.30Nm 样品上个月结束测试:下周 TC 会给部分技术参数和价格
样品:目前只支持普开型(N系列)的24V ,随时更新状态
4 > Custom housing colours
We have new customers interested in new colour schemes. When we first started working with TC they had high MOQ for custom colour. In recent times, TC say they removed this MOQ. Now we are ready to confirm this with new customers for 2026.
We have customers interested in black base and either blue or grey cover.
We have customer interested in black base and yellow cover.
Please confirm, as previously agreed, there is no MOQ for this.
TC 回应
1.MOQ 外壳颜色定制:任工确认首批订单需要MOQ:1000PCS
2.关于提到的计划定制颜色,目前上蓝+下黑色已经被其他的客户定制,这个组合不支持定制。上灰色+下黑色可以定制。(Honey 已经要求TC 尽快提供不支持定制的颜色, 并要求TC 在将其他颜色定制给其他客户之后及时更新给AVA,避免冲突。)
5 > Honey / AVA/ TC plans for 2026
Whilst I am working on plans for how AVA and Honey will work together more closely in 2026, we have some requests for Honey and TC cooperation.
We want to have Honey attend TC at least once per month for meeting to discuss R+D requirements of AVA, product development updates from TC to give to Honey. TC will likely always be working on new features and benefits. Its important AVA are aware.
TC developed new 30Nm actuator and Honey was not aware. We only found out about it recently. This should not be the case. In each meeting agenda, AVA ask for update on TC development, each week we are told nothing new. But clearly this is not the case.
If we have delays on our orders, Honey will discuss.
If we have returned products, Honey will discuss on our behalf.
If orders are ready, Honey will check to ensure orders are correct and that paperwork, packing list, weights are correct.
We would like Honey to see test documents and quality checks / control documents for our orders.
If we have technical queries outstanding, Honey will discuss on our behalf.
We must work more closely with TC to send faulty actuators back to the factory for inspection. I believe we have actuators ready to send back to TC.
回应
Honey will do the mentioned work but hope list details and need to discuss more sallary on it . For this Honey is waiting for Adam's further separately email .
6 > TC Plans for 2026
Can TC share with AVA any plans they have for 2026?
Do TC have any major product development plans or minor upgrade plans?
Will TC exhibit at any international shows that we can be made aware of, to avoid conflict. For example, will TC do any exhibition in USA or Europe. Valve World will be in Germany next year.
讨论结果
1.产品
1.扩充高速多回转系列,30 Nm 下一个系列,外形圆的
2.其他系列产品改进
2.展会
1.TC 参加12月份参加德国阀门世界
2.德国5月份有可能跟KLD 一起阀门世界
7 > Change of hardware / components
We are carrying out internal investigation but it seems a recent delivery of TCR20-40 actuators have issue with capacitor not working as it should. We are attempting to charge for 24 hours but this should not be necessary if TC test before sending to AVA.
We checked the inside of the actuator and appear to find new hardware, did you make changes?
As TC know, it is also our standard, weekly meeting request that we are informed about updates / changes to firmware AND hardware.
概要
20 -40 近1年内无变化,目前Penny 正在等Manuel 排查反馈
9 > Copy / Imitation products
AVA shared details with TC about copy of TC product (images attached) and TC replied that they are aware of imitation products but cannot stop the Chinese companies making copy of the actuators. This is damaging to TC, AVA and our global customers.
TC customer in China has EU office, this company in EU is promoting TC product and also copy product
8 > New Quality Manager for AVA
This month we will have new Quality Manager working for AVA. Stacy will be managing our Quality Management System and working with Lisa and Manuel we will be looking much closer at the quality of the actuators, failure rate, on time production etc.
We will make formal introduction once Stacy starts 24.11.25.
Through Honey and also during any visit by Adam in 2026, we will carry out supplier / factory quality audit.
. TC should investigate the origins of this latest copy. AVA knows the company in EU and has previously visited them. We will also try to establish more details.
TC
TC 已经在做调研, TC 目前也在中国国内做一些法律等相关的措施
10 > Any other business
Anything TC want to discuss with AVA / Honey
退回产品
2台退回产品无问题
产品型号和问题和Mannuel 反馈的对应不上
退回产品如何处理