使用数字服务能力模型访问数字消费者的准备情况

Using a digital service capability model to access readiness for the digital consumer。

Using a digital service capability model to access readiness for the digital consumer

• Importance
• Need of reference model
• build block of model
  • Consumers
  • Service
  • Process and activities
  • Organization
  • Information
  • Technologies and Infrastructure
  • Strategies
  • Environment
• Case example of applying the model
  • Car Co
    • Founatioal Capabilities of DX at Car Co
      • Service
      • Organization
      • Environment
      • Information
    • Some capabilities need to be improved
      • Strategies
      • Consumers
      • Process and activities
      • Technologies and infrastructure
  • Retail Co
    • Founatioal Capabilities of DX at Retail Co
      • Environment
      • Strategies
      • Organization
      • Consumers
    • Some capabilities need to be improved
      • Service
      • Process and activities
      • Information
      • Technologies and infrastructure
• Recommendation on how to use model
  • Inspiring
  • Establish Trust
  • Forming Consensus
  • Communicating
• One table A for the engaged person in the case
• One table B for the detail list of capabilities organizational objectives and practices

中心主题

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