1 The only way to get the best of an argument is to avoid it.
2 Show respect for the other person's opinions.Never say "You are wrong."
3 If you are wrong , admit it quickly and emphatically.
4 Begin in a friendly way.
5 Get the other people saying "Yes Yes" immediately.
6 Let the other person do a great deal of talking.
7 Let the other person feel that the idea is his or hers.
8 Try honestly to see things from the other person's point of view.
9 Be sympathetic with the other person's ideas and desires.
12 Throw down a challenge.