Provide help and advice for customers
Communicate politely with customers
Investigate and solve customers’ problems
Handel customers’ complaints or any problems
Issue refunds or compensation to customers
Keep accurate records with customers
Produce written information for customers
Write reports analyzing the customer service
Visit customers to provide one-to-one service
Develop feedback or complaint procedures for customers to use
Develop customer service policies and standards
Meet with other managers
Discuss possible improvement
The customer service provide
Assist in staff recruitment and appraisals
Train staff to deliver a high standard of customer service
Lead or supervise a team of customer service staff
Learn about your organization's products or services
Keep up to date with any changes
Keep ahead of the development in customer service
Reading relevant journals